The colleagues that I super hate in Dell(Part 2)

The second colleague that I hate is called BK, a shorty guy. His nickname is mouse as he has a pair of super ugly mustache. The reason I hated him is that his annoying laugh sound. Whenever he laugh, I felt like thousand of needle insert into my brain and my head almost exploded. He like to make some cold joke and laugh himself. Somemore he will attack people with his annoying joke. I remember last time I had ate too full and wanted to go shit, then he say no wonder just now so smelly as I farting. In my heart I was thinking this joke is not funny at all. He also like to bootlick my manager by trying to imitate EL. He will send email to user and asked user to rate for his service but the CSAT haven't started at all. The most ridiculous things is that only he get the compliment from user. I really think that those email sent from user is about the issue of reset password. Reset password also need to ask user to rate his service?This is very obvious  he want to show off that he is good in front of my manager. But for me he is a bad and stupid agent as I had received some calls from user about the case that he simply handle. Why I need to help he clean up his mess while he take all the compliments from users. Next time, I will pass all his case back to him. Then got one time, he helped EL to login desk phone as EL is late. Then I sent email to my manager to report this issue but in the end, no action being taken. My manager had told about this during meeting and email also being sent out which stated that disciplinary action will be taken. I really felt that my manager is slapping his own mouth. Just because both of them know to lick shoes then can avoid from punishment?This is really unfair for other agents which come to work on time. Last things is he like to use aux personal before 10 minutes of off work so that he not need to answer call and can logout on time. In the end, I will answer the call on last minute due to his irresponsibility. He better watch out as I will fight with him till the end.